Return & Refund Policy

At Arreya Gift Bowtique, we want you to love your purchase. Because our products are thoughtfully curated and, in some cases, personalized specifically for you, we have the following return and refund policy.

Eligible Returns

Eligible non-personalized items may be returned within 14 days of delivery for a refund.

To be eligible for a return, the item must:

• Be unused and in its original condition

• Be in its original packaging

• Not show signs of damage, wear, or alteration

• Include all original accessories and materials, when applicable

Personalized & Customized Items

All personalized, customized, or made-to-order items are final sale and cannot be returned or exchanged, unless they arrive damaged, defective, or contain an error made by Arreya Gift Bowtique.

Please carefully review all personalization details before submitting your order.

Damaged or Incorrect Items

We carefully package every order before it leaves us. If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery at inquiries@arreyagiftbowtique.com.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item

• Photos of the original packaging

Once we review your request, we will determine the appropriate resolution, which may include a replacement or refund.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or customized products

• Made-to-order items

• Items that have been used, damaged, or altered after delivery

• Gift cards

• Items returned after the 14-day return period

Refunds

Once an approved return is received and inspected, you will be notified of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow your financial institution additional time to process and post the refund to your account.

Original shipping charges, if applicable, are non-refundable.

Return Shipping

For returns due to a change of mind or personal preference, the customer is responsible for the cost of return shipping.

If an item arrives damaged, defective, or incorrect due to an error on our part, Arreya Gift Bowtique will provide an appropriate resolution.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, you may return an eligible item according to the policy above and place a new order.

Questions?

If you have questions about a return or refund, please contact us at inquiries@arreyagiftbowtique.com. We're happy to help make your gifting experience as seamless as possible.